Returns & Exchanges

At CharismoUSA, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on most products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all seals and promotional materials are included to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days to your original payment method.