Frequently Asked Questions
Everything you need to know about your CharismoUSA beauty journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order has shipped, a second email containing your tracking number will be sent so you can monitor its progress.
Do you offer international shipping?
Currently, CharismoUSA ships to all 50 U.S. states and select international territories. Shipping rates and delivery times for international orders are calculated at checkout.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unopened and unused products within 30 days of delivery for a full refund.
Are CharismoUSA products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who share this commitment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which product is right for my skin type?
Each product page features a detailed description and ingredient list. If you need personalized advice, our beauty experts are available via our contact form to help you find your perfect match.